At Saba Nisa Khan we do not offer returns or exchanges as all our products are made to order. Exceptions for a return or exchange will be made if the item is defective or in inadequate condition. You must inform us of the defects within 72 hours of receiving your item. Your item must also be in the condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. Damages and defects caused due to shipping and handling are not covered under our policy. To return or exchange a defective item, please contact us at sabanisakhan@outlook.com. Upon acceptance of return, you will be given instructions to ship your package back to us. In case of return, customer will be responsible for all shipping and handling costs. Items sent back before return is accepted, will not be credited. Refunds will be made only through original method of payment.